How to Reset Electrolux Washing Machine

How to Reset Electrolux Washing Machine

Troubleshooting electrolux washing machine tech data

This information is intended for Qualified Technicians Only.

CAUTION: DISCONNECT ELECTRICAL CURRENT BEFORE SERVICING

Acronyms:
MB – Main Board (Board located inside machine on right side just behind control panel.)
MC – Motor Control
Ul – User interface board (board located inside the front control panel)
DL – Door Lock

 

READING ERROR CODES

  1. Wake the washer up by pressing any button (except the cancel button).
  2. Press and hold the "Cancel" and "Start" buttons simultaneously for 6 seconds. The failure code will appear in the display as an E followed by two numbers.

    3. NOTE: E00 means no failure code experienced. Troubleshoot the problem by using charts on the pages 3-5. If there is no error displayed and the washer momentarily starts then turns back off:

    1. Listen for a relay closure inside the control shortly after the "Start/Pause" key is pressed.
    2. Check the connections on the MB make sure that they are firmly snug and secured.

 

To clear latest stored error code:

  • Press the "Cancel" button to enter standby mode and enable diagnostic entry.
  • Within 10 seconds after pressing "Cancel", press any button to wake up the control.
  • Within 5 seconds of wake up, turn the selector knob to the far left cycle and press and hold the "Cancel" and the far left button under the display simultaneously for 3 seconds to enter the Diagnostic Mode, (note: to save time at wake up, the welcome screen can be bypassed by turning the selector knob).
  • Turn the program knob counter clockwise 9 turns (clicks) from the Start Position. The control will signal the last 5 error codes with E00 meaning no error experienced.
  • Press and hold the far left key under the display and "Cancel" buttons simultaneously for 3 seconds. The code(s) will be cleared.
  • To return the washer to normal operation.
    a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR
    b) Turn the program knob clockwise 2 turns (clicks) back to the Start Position (LEDs are flashing).Press the "Cancel" and far left button under the display until the LEDs stop flashing.

 

Diagnostic Test
The diagnostic test is used to check individual component function only.

TO START THE TEST:

  • Press the "Cancel" button to enter standby mode and enable diagnostic entry.
  • Within 10 seconds after pressing "Cancel", press any button to wake up the control.
  • Within 5 seconds of wake up, turn the selector knob to the far left cycle and press and hold the "Cancel" and the far left button under the display simultaneously for 3 seconds to enter the Diagnostic Mode, (note: to save time at wake up, the welcome screen can be bypassed by turning the selector knob).

 

  1. Upon entering Diagnostic Mode, all lights should flash for 1 VaxT display models and all lights on for the 1 V*yAz/a display models.
  2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water should enter through the detergent compartment.
  3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach compartment.
  4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and cold water should enter through the softener compartment.
  5. Turn the program knob (4) clicks from the start position. The prewash solenoid will activate and cold water should enter through the prewash compartment.
  6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened. When the door is opened, the drum light should turn on.
  7. Turn the program knob (6) clicks from the start position. The door lock will activate and the washer will fill then tumble. Once tumbling has started, the Boost Heater will turn on.
  8. Turn the program knob (7) clicks from the start position. The drain pump will activate draining out any water in the tub and the washer will operate in high spin.
  9. Turn the program knob (8) clicks from the start position. This is a free position.
  10. Turn the program knob (9) clicks from the start position. The control will signal the last 5 error codes with E00 being no error.
  11. Turn the program knob (10) clicks from the start position. Latest software version will be shown.
  12. If applicable, turn the program knob (11) clicks from the start position. This is a free position.

 

Exiting Diagnostic Mode
To return the washer to normal operation:
a) Unplug the power cord, wait 5-8 seconds, then reconnect the power cord OR
b) Turn the program knob clockwise back to the Start Position. Press the "Cancel" and far left button under the display until the LEDs stop flashing.

 

FACTORY RESET

  1. 1 1/4 "x2" display models, wake machine, push the spin speed and soil selection keys simultaneously and hold until you hear a beep. This is no more than 10 seconds.
  2. 1 1/4 "x4 3/4" display models, scroll through the option key until you get to the preference selection (PREF). Once there, push the select key then scroll through this menu until you get to the reset selection and push the select key. From here, you have the selection of the type of reset you wish to perform. Make your selection and push the select key. The machine will turn off and when woken up, the part(s) of the program you wanted reset are now set back to factory settings.

 

INSTALLATION CYCLE
Before entering the Installation Cycle (Install Cycle) make sure that all articles are out of the drum (the drum is empty).

1. 1/4"x2" Display Models

  1. Wake the washer up by pressing any button (except the cancel button).
  2. Rotate the cycle knob to the "Hand Wash" cycle.
  3. Press the "Start/Pause" button, then the "Cancel" button.
  4. Wake the unit up again, immediately and simultaneously press and hold the "My Favorite" and "ECO Friendly" buttons for 5 seconds. The display will show "INSTAL CYCLE" with the estimated time of cycle completion.
  5. Press the "Start/Pause" button to begin the cycle. Installation cycle will test for electronic issues, wiring issues & water flow issues. At cycle completion, the display will show "INSTAL PASS!" or prompt an action during the cycle such as "CALL SERVICE", "NO WATER" or "CHECK HOSES". Correct the action and repeat the cycle for proper installation. Washer will exit the Install Cycle and return to normal operation the next time the knob is turned.

1. 1/4 "x4 3/4" Display Models

  1. The machine will first wake up on setting up the unit to display language selection. Press NEXT to display the Install cycle. You can run it now if you choose. If you don’t want to run it immediately, you can access the Install cycle through the PREF menu in the option window. Press the select key once you scroll to the PREF selection. Then scroll through this menu until you get to the Install cycle. Press the select key then follow the instructions (remove all articles from the washer drum). You can also get to this cycle by performing a full reset of factory settings.

 

Error code chart

Error code -> Fault condition -> Check

E11 -> Fill time too long. -> Refer to test (1).
E13 -> Water leak in tub or air leak in air bell. -> Refer to test (2).
E21 -> Water not pumpinq out fast enouqh. -> Refer to test (3).
E31 -> Electronic pressure switch failure. -> Refer to test (4).
E32 -> Pressure sensor calibration problem. -> Refer to test (4).
E35 -> Pressure sensor indicates water overfill. -> Refer to test (5).
E38 -> Air trap cloqqed. -> Refer to test (5).
E41 -> Control board thinks the door switch is open. -> Refer to test (6).
E42 -> Door lock device failure -> Refer to test (6).
E44 -> Door closed sensinq failure. -> Refer to test (6).
E45 -> Line door sensinq failure. -> Refer to test (6).
E46 -> Door command sense. -> Refer to test (6).
E49 -> Door incnqruence between door line and door sense. -> Refer to test (6).
E52 -> Bad siqnal from tacho generator. -> Refer to test (7).
E53 -> Low Voltaqe to Motor Control Board. -> Refer to test (15).
E54 -> Overspeed. -> Refer to test (9).
E55 -> Under speed. -> Refer to test (9).
E57 -> High current on inverter. -> Refer to test (8).
E58 -> Hiqh current on motor phase. -> Refer to test (8).
E59 -> No tacho signal for 3 seconds. -> Refer to test (9).
E5A -> High temperature on heat sink caused bv overloading. -> Refer to test (8).
E5C -> High Voltage experienced by MC. -> Refer to test (12).
E5D -> Communication problem. -> Refer to test (10).
E5E -> Communication problem. -> Refer to test (10).
E5F -> MC is continuously resetting. -> Refer to test (1Q).
E67 -> Heater sensinq relay failure. -> Refer to test (13).
E68 -> Current leakaqe to qround on heater or fuse opened. -> Refer to test (13).
E69 -> Heating element relay failure. -> Refer to test (13).
E71 -> Drum water NTC failure (Tub heater). -> Refer to test (14).
E74 -> Wash temperature does not increase. -> Refer to test (14).
E91 -> Communication error between Ul board and main control board. -> Refer to test (H).
E92 -> Ul MB communications error. -> Refer to test (11).
E93 -> Console or Main Board control problem. -> Refer to test (11).
E94 -> Main Board control problem. -> Refer to test (11).
E95 -> Communication problem between microprocessor and external EEPROM. -> Refer to test (11).
E97 -> Console or Main Board control problem. -> Refer to test (11).
E98 -> Console control problem. -> Refer to test (10).
E9F -> Communication protocol. -> Refer to test (10).
EA1 -> Power supply frequency out of limits. -> Refer to test (12).
EA2 -> Power supply voltage too high. -> Refer to test (12).
EA3 -> Power supply voltage too low. -> Refer to test (12).
EA5 -> Main Voltage sensing failure. -> Refer to test (12).
EAE -> Line safe relay sensing failure. -> Refer to test (12).
EF1 -> Clogged drain pump. -> Unclog the drain pump.
EF2 -> Too much soap. -> Advise customer to reduce the amount of soap they are using.
EF5 -> Incorrect water temperature. -> Refer to test (16).
EF8 -> Key Stuck. -> Check all buttons.

 

Test
TestCheckCorrection
Test 11. Is the incoming water flow normal?Yes. Go to step (4).
No. Go to step (2)
2. Are the incoming water faucets turned on?No. Turn water faucets on.
Yes. Go to step (3).
3. Is the incoming water pressure above (20) psi.No. Have customer correct pressure problem.
Yes. Check for kinked or blocked incoming water hoses, clean the incoming water screens. If problem still remains, replace the water inlet valve assembly.
4. Does the fill water continue to enter the washer?Yes. Go to step (5).
No. Go to step (6)
5. Remove power from the washer. Did the water fill stop? Yes. Go to step (6)
No. Replace the inlet valve assembly.Pressure switch checks good. Go to step (7).Pressure switch checks bad. Replace the pressure switch.
6. Replace the pressure sensor.If this did not correct the problem, go to step 7.
7. Replace the main control board. 

 

Test
TestCheckCorrection
Test 21. Is the washer leaking water?Yes. Correct water leak.
No. Go to step (2)
2. Is there an air leak in the air bell system?Yes. Correct the air leak problem.
No. Go to step (3)
3. Replace the pressure sensor.If this did not correct the problem, Go to step (4)
4. Replace the main control board. 
Test31. Check the drain hose for restrictions.Restriction. Correct problem.
No restriction. Go to step (2).
2. Start the washer and check for 120 VAC at the drain pump.Zero. Check the wiring. If wiring good, replace the main control board. 120 VAC. Remove the pump and check for blockage. If blocked, remove the restriction, if not, replace the pump.
Test 4Inspect the wiring between the pressure sensor and the main control board.Defective wiring. Correct wiring.Good wiring. Replace the pressure sensor. If this does not correct the problem, replace the main control board.

 

Test
TestCheckCorrection
Test 51. Is the water level above 4.5 inches?Yes. Go to step (2).
No. Go to step (4).
2. Does water enter the washer continuously?Yes. Go to step (3).
No. Check Air Trap for clog, if not replace the main control board.
3. Remove power from washer. Does the water stop coming in?No. Replace the water valve assembly.
Yes. Check wiring to valve assembly for shorts. If wiring is good, replace the main control board.
4. Replace the pressure sensor switch. Did this correct the problem?Yes. Problem solved.
No. Replace the main control board.

 

Test
TestCheckCorrection
Test 61. Is the loading door closed?No. Close the door.
Yes. Go the step (2).
2. Can you hear the lock attempt to close?Yes. Check the door strike. If good, replace the door switch.
No. Go the step (3)
3. Check wire connection between door lock and main control board.If good, replace the door lock. If problem is not corrected, replace the main control board.
Test 7 1. Disconnect the plug from the drive motor and measure the resistance pins 4 & 5 in the motor.If the reading is between 105 & 130 Ohms, replace the motor control board.If the meter reads other than between 105 & 130 Ohms, replace the motor.
Test 8:1. Find out if the unit was overloaded. If not, remove the belt from the motor and spin the motor pulley. Does the motor spin free?

No. Replace the motor.
Yes. Go to step (2)

2. Spin the tub pulley. Does the tub spin free?No. Check the tub bearings.
Yes. Go to step (3)
3. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All readings should be between 3 and 6 Ohms.If the readings are correct, check wiring from motor to motor control board, If good, replace the motor control board.If the readings are incorrect, replace the motor.

 

Test
TestCheckCorrection
Test 9:1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free?No. Replace the motor.
Yes. Go to step (2)
2. Spin the tub pulley. Does the tub spin free?No. Check the tub bearings.
Yes. Go to step (3)
3. Disconnect the plug from the drive motor and measure the resistance between pins 4 & 5 in the motor.If the meter reads other than between 105 & 130 Ohms, replace the motor. If the reading is between 105 & 130 Ohms, Go to step (4)
4. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All readings should be between 3 and 6 Ohms.If the readings are correct, replace the motor control board. If the readings are incorrect, replace the motor.

 

Test
TestCheckCorrection
Test 10:1. Communication problem. Check the wiring between the main control board and the motor control board.Wiring bad, correct wiring problem.Wiring good, replace the main control board. If the problem is not corrected, replace the motor control board.
Test 11:1. Communication problem. Check the wiring between the main control board and the user interface board.Wiring bad. Correct wiring problem. Wiring good. Replace the user interface board. If the problem is not corrected, replace the main control board.
Test 12:1. Have the power company check the frequency and voltage of the incoming power.If correct, for error code E5C, replace the motor control board. If correct, for error codes EA1, EA2, EA3, EAE or EA5, replace the main control board.
Test 13:1. Check the resistance of the heating element. It should be approximately 14 ohms.If the readings are incorrect, replace the heating element.
2. Check the resistance between ground and both heater terminals. It should be open when the heater terminals are disconnected.If the readings are incorrect, replace the heating element.lf the problem is not corrected, replace the main control board.
Test 14:1. Check the resistance of the drum water NTC. Is it around 4.8Kohms?No, replace the heating element.
Yes, check the wiring.
Test 15:1. Check wiring between the main control board and motor control board.If good, replace the motor control board.
Test 16:1. Are the hot and cold water hoses switched?Yes. Switch the hoses to correct position.
No. go to step 2
2. Is the HOT water about the same temperature as the cold?Yes. Fix the HOT water in the house supply.
On August 5, 2024   /   Appliances error codes, Washers   /   Leave a comment

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